Windlesham Manor

RECOMMENDATIONS

 

Excerpts from the report of an unannounced inspection by the Commission for Social Care Inspection in February 2007. The full report may be viewed on www.csci.org.uk

 

General

‘The residents enjoy living in the home and comments received included, “This is the perfect place, everybody is so kind”, “there is nothing to complain about”, “the staff look after me very well”.’

 

‘The atmosphere of the home is pleasant with good interaction between residents and staff. “the staff are friendly and caring”, “the staff are wonderful”.’

 

‘ The residents are enabled to exercise the choice and control of their everyday life.’

 

The Care

‘Relatives spoken to were very satisfied with the care provided at the home, one saying that the home “should be commended for its care”. Residents spoken to were also very satisfied, comments included “I am very happy and content here”, “I am so well looked after”.’

 

‘During the inspection the residents were seen being cared for with respect and kindness and their dignity being protected at all times.’

 

The House and Accommodation

‘Comments received verbally included “it’s a lovely home, very comfortable”, “I have a lovely room and the whole house is kept beautifully clean and fresh at all times”.’

 

The Food

‘Feedback from the residents and from the surveys received were complimentary regarding the food at Windlesham Manor and include “the food is very good”, “always a high standard”, “the meals are always beautifully cooked and served with alternatives”, “there is a very good varied menu”, “well cooked and nicely presented and as much as you want”.’