Welcome to
Windlesham Manor
Unfortunately, I live in Scotland, but I have visited my mother at the home last year. I found Windlesham Manor care home to be an excellent home. My mother is very happy here. The home and gardens are lovely and the staff excellent. So I have decided to put excellent as I only visited for a short time.
Maggie C (Daughter of Resident)
We Welcome.
We warmly welcome every individual with open arms and kind hearts. From the very first moment, we strive to create a comforting space where residents feel truly seen, safe, and valued. Here, every person is more than a guest, they are family, and their presence deeply matters to us.
We Respect.
We deeply respect the uniqueness of every person. Their life story, their voice, and their choices. With gentle understanding and genuine compassion, we uphold dignity at all times. Our care honors each individual’s pace and preferences, creating a space where they feel heard, accepted, and empowered to simply be themselves.
We Care.
We care with sincerity, warmth, and a heartfelt commitment to each resident’s well-being. Every need, no matter how small, is met with patience and kindness. Our care goes beyond tasks. It’s about forming connections, sharing moments, and making sure each person feels loved, supported, and never alone.
Home of the late
Sir Arthur Conan Doyle
Windlesham Manor is an impressive Edwardian country house, where Sir Arthur Conan Doyle spent the final 23 years of his life living happily with his wife, Lady Jean, and family.
Sir Arthur wrote many stories whilst living at Windlesham, including many from the Sherlock Holmes and Professor Challenger series. Indeed, ‘The Poison Belt’ contains a passage said to be based on the view from his first-floor study window, and his writings contain many descriptions of views across the South Downs and the Sussex Weald. Famous guests included H.G.Wells, Rudyard Kipling, Lord Kitchener and Sir Edward Marshall Hall. He also further developed his spiritualist beliefs, and published ‘The History of Spiritualism’ whilst at Windlesham.
He was a committed member of the local community, including being the local golf club captain, a Private within the 5th Volunteer Battalion of the Royal Sussex Reserve, helped to form the Civilian National Reserve in Crowborough, and was involved with the local boy scouts, with whom he was famous for setting challenges. Read more in "About Us" section.
Why choose us?
Our care home offers daily activities that inspire joy, connection, and purpose. From crafts and music to outings and exercise, there's something for everyone.
Engaging Activities
We maintain a spotless, secure environment with rigorous cleaning and safety standards. Accessible design and regular maintenance ensure residents feel safe and comfortable. Our focus on hygiene and protection provides families with peace of mind, knowing their loved ones are cared for in a clean and secure home.
Safe Surroundings
Every meal is freshly prepared, nutritionally balanced, and full of flavour. Our chefs cater to individual preferences and dietary needs. Mealtimes are social, enjoyable experiences that nourish both body and spirit. Eating well is part of living well and we make every bite matter.
Nutritious Meals
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Our dedicated team receives comprehensive training to deliver expert, compassionate care. We value kindness, professionalism, and communication. From personal assistance to emotional support, our staff go above and beyond to ensure residents feel respected, safe, and truly at home every day.
Highly Trained Staff
Each resident receives personalised care tailored to their unique needs, preferences, and routines. We work closely with families to support independence, dignity, and choice. Our approach places residents at the heart of everything we do, ensuring care that’s truly meaningful and empowering.
Person Centred Care
Proudly rated “Good” by the Care Quality Commission, our home meets high standards for safety, responsiveness, and compassionate care. Regular audits and continual improvement ensure quality service. Families can trust their loved ones are in a well-led, secure, and professionally regulated environment.
CQC Compliant
We’re proud to be the first UK Care Home partnered with
Loopeli
What is Loopeli?
Loopeli is a breakthrough communication platform built with simplicity at its heart. Designed for ease of use by those who may struggle with traditional smartphones, tablets, or complex apps, Loopeli makes it incredibly easy for residents to stay in touch with family and friends through secure video calls , all with just a few taps on a specially configured tablet.
FAQs
We provide a range of services including residential care, dementia care, respite stays, and end-of-life care. Our goal is to offer a comfortable and safe environment tailored to each resident’s needs.
We operate flexible visiting hours to support family connections. However, we kindly ask that visits take place between 10 am and 6 pm to respect residents’ routines.
You can begin the process by contacting us via phone or email. We’ll schedule a tour and an initial assessment to determine care needs.
Our fees depend on the level of care required and the room type. Fees generally include accommodation, meals, personal care, laundry, and activities. A full breakdown is available on request. You can also visit the About Us page to view our rooms price list. However, please be advised, that some rooms may not be available so please contact us for more information.
Yes if there is a third-party top-up. For more information, please contact us.
Yes, a comprehensive assessment is carried out to ensure we can meet your loved one’s care needs and preferences.
Absolutely! We encourage residents to bring personal items, small furniture, photographs, and decorations to make their room feel like home.
Small pets may be considered on a case-by-case basis. We also offer pet therapy visits for animal lovers.
Yes, outings are encouraged where suitable. We just ask that staff are informed in advance so we can prepare accordingly.
We have trained care staff on-site 24/7, and local GPs and district nurses visit regularly. We also liaise with specialist services when needed.
All medication is securely stored and administered by trained staff, in accordance with medical instructions and safety protocols.
We have detailed emergency response protocols in place, and staff are trained in first aid and emergency care. Families are always notified immediately.
Yes. Our kitchen team works closely with care staff to cater for individual dietary requirements, allergies, and preferences.
Yes, families are welcome to take part in events and join their loved one for a meal. Please let us know in advance.
Care plans are reviewed regularly or whenever a resident’s needs change. Families are invited to be involved in these reviews.