Elderly residents independence in care

How Loopeli is Restoring Privacy, Dignity and Independence at Windlesham Manor

When a loved one moves into residential care, families often worry about isolation. This concern is felt on both sides. Residents must adjust to a new environment, while families want to stay closely connected.

Video calling technology has become common. However, in care settings, it often comes with limitations. Devices need set up, passwords must be remembered, and calls are managed by care staff. In this process, something deeply important is lost: the resident’s ability to connect independently, in their own time and on their own terms. At Windlesham Manor, we set out to change this.

A Resident-First Approach to Connection

Twelve months ago, Windlesham Manor introduced Loopeli—a thoughtfully designed face-to-face communication tool created specifically for residential care environments. Loopeli is a Swedish-designed personal tablet, discreetly placed within the resident’s room. It operates on a secure, closed network to ensure maximum safeguarding.

What makes Loopeli truly transformative is its simplicity:

• No passwords

• No complicated setup

• No reliance on staff

  
  

Residents can independently call a pre-approved circle of up to 16 family members and friends. They can view photos sent directly to them or simply enjoy listening to the radio—all with ease. This technology is designed not just for use, but for empowerment.

Restoring Privacy and Dignity for Elderly Residents

Consider the difference between a private conversation and one facilitated by a third party. Whether it’s a sensitive discussion with a doctor or a heartfelt catch-up with a daughter or grandchild, these moments matter. When calls rely on staff intervention, the intimacy of those interactions can be diminished.

With Loopeli, residents at Windlesham Manor can once again enjoy truly private conversations—behind closed doors, at a time of their choosing. This simple shift restores something fundamental: dignity.

A Meaningful Impact on Wellbeing

Over the past year, we have closely observed the impact of Loopeli on our residents’ day-to-day lives. The results have been striking. Residents who actively use the system report a greater sense of independence and control—something that has a noticeable calming effect. By removing the frustration and barriers associated with staying in touch, anxiety levels have reduced significantly.

In some cases, this has even contributed to a decreased reliance on calming medication—an important step forward in supporting more natural, holistic wellbeing.

Recognised for Innovation

Our commitment to enhancing the resident experience has not gone unnoticed. The Care Quality Commission recently awarded Windlesham Manor a 'Good' rating, with a noted ‘Outstanding’ rating for Innovation within their report under the category Learning, Improvement & Innovation.

This recognition is a powerful validation that meaningful innovation in care is not about technology for its own sake—but about how it is used to support independence, dignity, and human connection.

Redefining Connection in Modern Care

Loopeli has shown that communication in a care setting can and should be more than functional. It can be personal, it can be private, and most importantly, it can be led by the resident.

At Windlesham Manor, providing elderly residents independence whilst in our care is helping to redefine what quality care looks like. We place control, dignity, and meaningful connection back where they belong: in the hands of residents and their families.

The Importance of Family Connections

Family connections are crucial for the emotional wellbeing of our residents. Maintaining these bonds can help alleviate feelings of loneliness and isolation. With Loopeli, families can stay engaged in their loved ones' lives, sharing moments and memories that matter.

Encouraging Social Interaction

In addition to private conversations, Loopeli encourages social interaction among residents. They can share experiences, stories, and laughter with friends and family. This social engagement is vital for mental health and overall happiness.

Supporting Mental Health

The mental health benefits of staying connected cannot be overstated. Regular communication with loved ones can reduce feelings of depression and anxiety. Loopeli provides a platform for residents to reach out and connect, fostering a sense of belonging and community.

The Role of Care Staff

While Loopeli empowers residents, our dedicated care staff play an essential role in facilitating these connections. They ensure that residents understand how to use the technology and are available to assist when needed. This supportive environment enhances the overall experience for our residents.

Looking Ahead

As we continue to embrace innovative solutions like Loopeli, we remain committed to enhancing the quality of care at Windlesham Manor. Our goal is to create a nurturing environment where residents feel valued, respected, and connected.

Conclusion

In conclusion, Loopeli is more than just a communication tool. It is a bridge that connects residents with their families, restoring privacy, dignity, and independence. At Windlesham Manor, we believe that every resident deserves the opportunity to maintain meaningful relationships. We are proud to lead the way in compassionate, high-quality residential and dementia care in Crowborough, East Sussex.