Elderly residents independence in care

How Loopeli is Restoring Privacy, Dignity and Independence at Windlesham Manor

When a loved one moves into residential care, one of the greatest concerns for families is the fear of isolation. That worry is felt on both sides—for residents adjusting to a new environment and for families wanting to stay closely connected.

While video calling technology has become commonplace, in care settings it often comes with limitations. Devices need to be set up, passwords remembered and calls managed by care staff. In the process, something deeply important is lost: the resident’s ability to connect independently, in their own time and on their own terms.

At Windlesham Manor, the team set out to change this.

A Resident-First Approach to Connection

Twelve months ago, Windlesham Manor introduced Loopeli—a thoughtfully designed, face-to-face communication tool created specifically for residential care environments.

Loopeli is a Swedish-designed personal tablet, discreetly placed within the resident’s room and operating on a secure, closed network to ensure maximum safeguarding.

What makes it truly transformative is its simplicity:

• No passwords

• No complicated setup

• No reliance on staff

Residents can independently call a pre-approved circle of up to 16 family members and friends, view photos sent directly to them, or simply enjoy listening to the radio—all with ease. This is technology designed not just for use, but for empowerment.

Elderly residents independence in care - Restoring Privacy and Dignity

Consider the difference between a private conversation and one facilitated by a third party. Whether it’s a sensitive discussion with a doctor or a heartfelt catch-up with a daughter or grandchild, these moments matter. When calls rely on staff intervention, the intimacy of those interactions can be diminished.

With Loopeli, residents at Windlesham Manor can once again enjoy truly private conversations—behind closed doors, at a time of their choosing.

This simple shift restores something fundamental: dignity.

A Meaningful Impact on Wellbeing

Over the past year, Windlesham Manor has closely observed the impact of Loopeli on residents’ day-to-day lives.

The results have been striking. Residents who actively use the system report a greater sense of independence and control—something that has a noticeable calming effect. By removing the frustration and barriers associated with staying in touch, anxiety levels have reduced significantly.

In some cases, this has even contributed to a decreased reliance on calming medication—an important step forward in supporting more natural, holistic wellbeing.

Recognised for Innovation

This commitment to enhancing the resident experience has not gone unnoticed.

Care Quality Commission recently awarded Windlesham Manor as 'Good' with a noted ‘Outstanding’ rating for Innovation within their report under the category Learning, Improvement & Innovation.

It’s a powerful validation that meaningful innovation in care is not about technology for its own sake—but about how it is used to support independence, dignity and human connection.

Redefining Connection in Modern Care

Loopeli has shown that communication in a care setting can and should be more than functional.

• It can be personal;

• It can be private. And most importantly;

• it can be led by the resident.

At Windlesham Manor, providing elderly residents independence whilst in our care is helping to redefine what quality care looks like—placing control, dignity and meaningful connection back where they belong: in the hands of residents and their families.